These are the terms of use (the "Agreement") applicable to https://generalsoapsupply.com (the "Site"). The Agreement is a legally binding contract between General Soap Supply DBA ("we," "our," or "us") and anyone who accesses or uses the Site ("you" or "your").

Conditions for Use of the Site

The Site is intended for persons who are 18 or older. If you are under 18, do not access or use the Site. The Site is offered subject to your acceptance without modification of all of the terms and conditions contained in this Agreement. By accessing or using any part of the Site, you agree to be bound by the terms and conditions of the Agreement as such terms and conditions may be modified by us from time to time in our sole discretion. IF YOU DO NOT AGREE TO ALL OF THE TERMS AND CONDITIONS OF THE AGREEMENT WITHOUT MODIFICATION, THEN DO NOT ACCESS OR USE THE SITE. Please check this Agreement periodically for changes. Your continued access or use of the Site following any changes to the Agreement constitutes your acceptance of those changes.

Copyright and Intellectual Property

The Site and all of the product descriptions, images, logos, graphics, text, and other materials on the Site, including the "look and feel" of the Site (collectively "Site Content"), are protected by copyright and other intellectual property laws. You may not reproduce, republish, distribute, display, perform, transmit, sell, or otherwise use any Site Content without our express written permission.

Copyright Infringement

Just as we ask others to respect our intellectual property rights, we respect the intellectual property rights of others. If you believe that any Site Content infringes upon your copyright, please contact us. Your notice should include (a) a description of the copyrighted work that you claim has been infringed; (b) the URL where the allegedly infringing Site Content is located; (c) your full name, postal address, telephone number, and email address; (d) a statement that you have a good faith belief that the use of the allegedly infringing material on our Site is not authorized; (e) your physical or electronic signature; and (f) a statement that you are the copyright owner or an authorized agent of the copyright owner.

Products and Pricing

All product descriptions, images, and pricing are subject to change without notice. We reserve the right to limit quantities, discontinue products, or refuse any order at our sole discretion. Prices are listed in U.S. dollars. In the event a product is listed at an incorrect price, we reserve the right to cancel or refuse any orders placed at the incorrect price.

Orders and Payment

By placing an order through the Site, you represent that you are authorized to use the payment method provided and that the information you supply is accurate. We reserve the right to refuse or cancel any order for any reason, including limitations on quantities available for purchase, inaccuracies in product or pricing information, or concerns identified by our fraud detection systems. If your order is cancelled after your payment has been processed, we will issue a full refund to your original payment method.

User Conduct

By using the Site, you agree not to:

• Use the Site for any unlawful purpose or in violation of any applicable laws or regulations
• Submit false, misleading, or fraudulent information
• Attempt to gain unauthorized access to any portion of the Site or any systems or networks connected to the Site
• Use any automated tools, bots, or scrapers to access or collect data from the Site
• Interfere with or disrupt the operation of the Site or servers connected to it
• Post or transmit any content that is defamatory, offensive, or infringing on the rights of others

User Reviews and Comments

We welcome honest product reviews and feedback. By submitting a review or comment, you grant us a royalty-free, perpetual, worldwide, irrevocable, non-exclusive right to use, publish, reproduce, distribute, and display your content for any purpose. You agree that any content you submit will not be unlawful, defamatory, or infringing on the privacy or intellectual property rights of others. We reserve the right to remove any review or comment at our sole discretion.

Affiliate Links and Third-Party Content

The Site may contain links to or content from third-party websites, vendors, or partners. We may earn revenue from affiliate links or sponsored content, which will be identified as such. We are not responsible for the accuracy, content, or practices of any third-party websites or services.

Disclaimer of Warranties

THE SITE AND ALL SITE CONTENT ARE PROVIDED "AS IS" TO THE FULL EXTENT PERMITTED BY LAW. WE EXPRESSLY DISCLAIM ALL WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SITE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

Limitation of Liability

NEITHER WE NOR OUR OFFICERS, DIRECTORS, MEMBERS, EMPLOYEES, AGENTS, OR REPRESENTATIVES SHALL BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES RESULTING FROM YOUR USE OF OR INABILITY TO USE THE SITE, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOST PROFITS, LOSS OF DATA, OR OTHER INTANGIBLES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Some jurisdictions do not allow the exclusion of implied warranties or limitation of liability for incidental or consequential damages, so the above exclusions may not apply to you.

Indemnification

You agree to indemnify, hold harmless, and release us and our respective officers, directors, members, employees, agents, and representatives from and against any and all claims, damages, costs, and expenses, including reasonable attorney's fees, arising from or related to your access, use, or misuse of the Site or your violation of this Agreement.

Changes

We reserve the right, in our sole discretion, to modify or replace any part of this Agreement at any time. It is your responsibility to check this Agreement periodically for changes. We may also modify, suspend, or discontinue the Site or any Site Content at any time without notice.

Governing Law

This Agreement shall be interpreted, construed, and enforced in accordance with the laws of the State of California without regard to conflict of law principles. If any provision of this Agreement is found to be invalid or unenforceable, that provision shall be severed from the remainder of the Agreement, which shall remain in full force and effect.

PRIVACY POLICY

Thank you for visiting General Soap Supply. We want you to know how information about you is collected, used, and shared with others, and the choices you have when you visit https://generalsoapsupply.com (the "Site").

Information We Collect

When you visit our Site, place an order, create an account, submit a review, or otherwise communicate with us, we may collect personal information that you voluntarily provide to us or to third parties acting on our behalf. We may also collect personal information from third parties, including our business partners, for marketing purposes and to deliver products or services you request. Personal information is information through which you can be identified, such as your name, email address, mailing address, telephone number, and payment information.

If you engage with our Site content through third-party social networking sites, we may have access to certain information associated with your social media account such as your name, email address, photograph, and location. For information on controlling access to your personal information through social networking sites, you should review their privacy policies and terms of use.

We may use (or authorize third parties to use) web beacons, cookies, pixel tags, scripts, e-tags, and other technologies ("Tracking Technologies") at our Site to collect information about you, your online behavior, your computer, and your mobile device in order to optimize Site functionality, collect statistics, and deliver content tailored to your interests. Such information may include the type of browser and operating system you are using, the domain name of your Internet service provider, your geographic location, the pages you visit, and how long you visit each page. We may combine this automatically collected information with other information we collect about you to improve the services we offer and to improve marketing, analytics, and Site functionality.

At this time, we do not recognize automated browser signals regarding tracking mechanisms, which may include "do not track" instructions. However, you can change some of your privacy preferences through your browser, such as deleting or rejecting browser cookies. Doing so may limit some functionalities of our Site.

Use of Information We Collect

We may use the information we collect for our own marketing and non-marketing purposes, including to process and fulfill your orders, send order confirmations and shipping updates, alert you to new products and promotions, and respond to your inquiries. With your permission, we may share your personal information with third parties in the United States and other jurisdictions for marketing purposes.

We may also share information collected through Tracking Technologies with third parties for marketing and non-marketing purposes, including with our affiliates and business partners for joint marketing purposes. If you do not want us to use or share your personal information for marketing purposes, you may opt-out in accordance with the "How to Opt-Out" section below.

We may share or transfer your personal information if we enter into a business transaction such as a merger, acquisition, reorganization, bankruptcy, or sale of some or all of our assets. We may also disclose this information as required by law, such as to comply with a subpoena or similar legal process, or when we believe in good faith that disclosure is necessary to protect our rights, investigate fraud, or respond to a government request.

Information Collected by Third Parties

Some content on our Site may be hosted, sponsored by, or co-branded with third parties who may obtain personal information from you if you voluntarily submit such information or participate in sponsored activities. We are not responsible for the information collection or privacy practices of such third parties, and you should review their privacy practices carefully before providing personal information to them.

Third parties may also serve advertisements and use Tracking Technologies to collect information about you and your activities at our Site for purposes including analytics and interest-based advertising. The use of Tracking Technologies by third parties at our Site is subject to their own privacy policies.

How to Opt-Out

If you do not want personal information that we collect about you to be used for our own marketing purposes or to be shared with third parties for their marketing purposes, you may opt-out by contacting us directly with the words "OPT-OUT" in the subject line of your message.

Your California Privacy Rights

California law requires certain businesses to respond to requests from California residents asking about the disclosure of personal information to third parties for their marketing purposes. We have an opt-out policy in place. If you wish to opt out, please follow the "How to Opt-Out" instructions above.

Links to Other Websites

Our Site contains links to other websites. We are not responsible for the information collection or privacy practices of other websites. We recommend that you review the privacy policies of other websites before you visit them or provide any personal information.

Reviews and Comments

You may post product reviews and other information at our Site. Because our Site is accessible to anyone on the Internet, you should not post information that is private or that you do not want to be viewed by others. You are solely responsible for any legal or other repercussions that occur as a result of content you post.

Access to Personal Information

You may access, update, and correct inaccuracies in your personal information in our custody and control by contacting us directly. We may request certain personal information from you for the purposes of verifying your identity. We will respond to your request within 30 days.

Data Retention

We will retain your personal information for as long as necessary to provide the services you request, including order history and account information. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Security

We have implemented administrative, technical, and physical safeguards to help prevent unauthorized access, use, or disclosure of personal information in our custody or control. However, we cannot guarantee that these safeguards will prevent the unauthorized access, use, or disclosure of your personal information.

Persons Under 18

Our Site is not intended for persons under 18, and we do not knowingly collect personal information from persons under 18. If you are the parent or guardian of a person under 18 and believe that he or she has provided personal information to us, please contact us and we will delete their information promptly.

Visitors Outside of the United States

Our business is located in the United States. Any information that you provide to us may be transferred to and processed in the United States. By using this Site, you consent to your information being collected, used, and transferred as disclosed herein.

We may revise this privacy policy from time to time in our sole discretion. By continuing to access or use our Site after changes become effective, you agree to be bound by the terms of the revised privacy policy.

SHIPPING POLICY

Thank you for shopping with General Soap Supply. We want to make sure your order arrives safely and on time. Please review our shipping policy below.

Processing Time

All orders are processed within 2-5 business days of purchase. Orders are not processed or shipped on weekends or holidays. If we are experiencing a high volume of orders, processing may be delayed. You will receive an email notification with tracking information once your order has shipped.

Shipping Carriers

We ship via [USPS / UPS / FedEx / or a combination], depending on your location and selected shipping method. Once your order ships, you will receive a tracking number so you can monitor your delivery.

Domestic Shipping

We currently ship to all 50 U.S. states, including Alaska and Hawaii. Additional charges may apply for shipments to Alaska, Hawaii, and U.S. territories.

International Shipping

At this time, we [do / do not] offer international shipping. If international shipping is available, rates and delivery estimates will be displayed at checkout. Please note that international orders may be subject to customs fees, duties, and taxes, which are the sole responsibility of the customer. General Soap Supply is not responsible for delays due to customs processing.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation with a tracking number. You can use this number to track your package directly through the carrier's website. Please allow up to 24 hours for tracking information to become active.

Damaged or Lost Packages

General Soap Supply is not responsible for packages lost or damaged in transit. If your order arrives damaged, please contact us within [X] days of delivery with your order number and photos of the damaged item(s) and packaging. We will work with you to find a resolution.

If your tracking information shows your package as delivered but you have not received it, please first check with neighbors and any safe drop locations, then contact your local carrier. If the issue is not resolved, reach out to us and we will do our best to assist.

Address Accuracy

Please ensure that your shipping address is entered correctly at checkout. General Soap Supply is not responsible for orders shipped to an incorrect address provided by the customer. If you realize you have entered an incorrect address, please contact us immediately. We will do our best to correct it before the order ships, but we cannot guarantee changes can be made once an order is in processing.

Returns Due to Non-Delivery

If a package is returned to us due to an incorrect address, refusal of delivery, or failure to pick up from a carrier facility, we will contact you to arrange reshipment. Additional shipping charges may apply.

Questions

If you have any questions about your order or our shipping policy, please don't hesitate to reach out. We're happy to help.

RETURN & REFUND POLICY

We want you to love your General Soap Supply purchase. If you are not completely satisfied, please review our return and refund policy below.

Return Eligibility

We accept returns on items that are unused, unopened, and in their original packaging within [X] days of delivery. Due to the nature of our products, we are unable to accept returns on items that have been opened or used. Final sale items are not eligible for return or exchange.

How to Initiate a Return

To initiate a return, please contact us within [3] days of receiving your order. Please include your order number and the reason for your return. We will provide you with instructions on how to send your item back to us. Returns sent without prior authorization may not be accepted.

Return Shipping

Customers are responsible for the cost of return shipping unless the item received was damaged, defective, or incorrect. We recommend using a trackable shipping method for your return, as we are not responsible for items lost in transit.

Refunds

Once your return is received and inspected, we will notify you of the status of your refund. If approved, your refund will be processed to your original payment method within [X–X] business days. Please note that your financial institution may require additional time to post the refund to your account.

Exchanges

If you would like to exchange an item for a different product, please contact us. Exchanges are subject to product availability. If the requested item is not available, we will issue a refund instead.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us within [X] days of delivery with your order number and photos of the item and packaging. We will replace the item or issue a full refund at no additional cost to you.

Non-Returnable Items

The following items are not eligible for return or refund:

• Opened or used products
• Final sale or clearance items
• Gift cards
• Items damaged due to misuse or improper handling

Questions

If you have any questions about our return and refund policy, please don't hesitate to reach out. We're happy to help.

Effective: 2026 General Soap Supply LLC